Shipping & Delivery Notes

Estimated Arrival Time

Please allow approximately 21 days for delivery via standard registered post or around 7 days if shipped via DHL. These timeframes begin from the date you receive your shipping confirmation email.

We generally recommend allowing 5–7 weeks from the date of placing your order, as each piece is individually handcrafted to order—nothing mass-produced here!

While there’s a good chance your order may be completed earlier than expected, please consider any early completion a bonus. We’ll keep you updated on any progress.

If your order is for a gift with a deadline, we may be able to fast-track it upon special request, assessed on a case-by-case basis. Please contact us to inquire.

Tracking Numbers

Tracking numbers may be sent to you in a separate email within 3–5 days.

Possible Reasons for Delays

While most items arrive on time, occasional delays may occur for the following reasons:

1. Attempted Delivery:

If delivery is attempted while no one is home, the package will likely be returned to the local sorting office, as a signature is required.

• Always check with your local post office as soon as possible if you think this may be the case to arrange redelivery.

• This is crucial because uncollected packages are returned to the sender after a set number of days. The return process is lengthy and expensive.

2. Customs Hold-Up:

Delays may also result from customs processing in the destination country. 

Depending on your location, certain countries may impose additional duties or import fees. We recommend checking your local government or tax authority’s website for details on any applicable charges. Please note that these potential fees are beyond SilverWow’s control and are the responsibility of the consignee.

Postal Services Used

We typically use DHL or the local postal service for deliveries. Once the package reaches your country, it is handed over to the local postal system:

 • USA: USPS

• Canada: Canada Post

• UK: Royal Mail

We will keep you updated with shipping and tracking details via email. If you don’t see these emails in your inbox, please check your SPAM folder, as emails can occasionally be misrouted.If you have any questions please contact us